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What and Who is Eskom?

Eskom generates approximately 95% of the electricity used in South Africa and approximately 45% of the electricity used in Africa. Eskom generates, transmits and distributes electricity to industrial, mining, commercial, agricultural and residential customers and redistributors. Additional power stations and major power lines are being built to meet rising electricity demand in South Africa. Eskom will continue to focus on improving and strengthening its core business of electricity generation, transmission, trading and distribution.

Eskom buys electricity from and sells electricity to the countries of the Southern African Development Community (SADC). The future involvement in African markets outside South Africa (that is the SADC countries connected to the South African grid and the rest of Africa) is limited to those projects that have a direct impact on ensuring security of supply for South Africa. ​

Business Vision

Mandate, Vision, Mission, Values
As a state-owned entity, Eskom must implement government policy and strategy. The Shareholder’s Strategic Intent Statement (SIS) outlines government’s short-to-medium-term and long-term objectives for Eskom to achieve.Eskom has adopted these SIS objectives to ensure that Eskom remains a critical and strategic contributor to government’s goal of ensuring security of electricity supply to the country, and enabling economic growth and prosperity.
Eskom Enterprises
Eskom Enterprises, a wholly owned subsidiary of Eskom Holdings, represents the investment arm of South Africa’s Eskom Holdings, and is tasked with providing high quality, mission critical services to Eskom in particular and the electricity industry as a whole. In support of Eskom’s Africa strategy, Eskom Enterprises aims to grow Africa’s energy industry and so doing improve the quality of life in South Africa, SADC and the rest of the continent.

Our products

Eskom Enterprises comprises a collection of sustainable non-regulated businesses. Through the combined power services expertise of these entities, Eskom Enterprises has a key presence in Africa, with the ability to assist clients in the maintenance and repair of generation and transmission equipment, LV, MV and HV construction, cable fault finding and repair, project management, plant walk downs, logistics management, tower and line design, electrification, as well as coal and ash management.

Our business

In addition to the South Dunes Coal Terminal and Golang Coal companies in Richards Bay harbour in South Africa, other enterprises include:
Eskom Rotek Industries
Eskom Rotek Industries, the largest of the enterprises in the Eskom Enterprises stable, was established to construct, maintain and transport equipment to support Eskom to meet and exceed South Africa’s electricity needs.
Eskom Uganda Limited
Eskom Uganda Limited prides itself on its expertise in electricity generation concession management in Uganda where it has been operating for the past 13 years. Experienced in hydro power generation and backed by the expertise of Eskom Enterprises, this concession is poised for growth – supporting Uganda’s vision to give 80% of the population access to electricity by 2040.
Trans African projects
Trans African Projects (TAP) specialises in effective design solutions for transmission and distribution projects with a footprint in mainly Africa, but reaching as far as the Middle East and China. Expertise focuses on substation design, renewable energy solutions, network studies, consulting engineering and project management. TAP has the unique ability to design ‘fit-forpurpose’ line solutions, making their line optimisation product well sought after.

Contact us: For Customer Service

Contact us : For General Enquiries

National Sharecall Number

086 00 ESKOM  or  086 00 37566

Please have the following ready before you call: 
Account number, meter number, pole number, address details and your contact details.
Head office switchboard:

+27 11 800 8111

National SMS Number:


The SMS message must include a valid account number, premises identification or stand number, meter number, or pole number for successful delivery.

Head office physical address:
Megawatt Park
Maxwell Drive

Directions to Megawatt Park

Fax number:

086 243 7566

Eskom Customer App

Customer Services Email

[email protected]       

Head office postal address:

PO Box 1091

Fax: +27 800 4299

Offical Eskom website: